Warranty Policy

One-Year Limited Warranty of TourBox Product Line

Please refer to the terms and conditions below.

Warranty Limitations Subject to the Law

To the extent permitted by the Law, this warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral, written, statutory, express, or implied. TourBox disclaims all statutory and implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose and warranties against hidden or latent defects, to the extent permitted by law. In so far as such warranties cannot be disclaimed, TourBox limits the duration and remedies of such warranties to the duration of this express warranty and, at TourBox’s option, the repair or replacement services described below.

What Is Covered by This Warranty

This warranty only applies to TourBox products purchased for personal use, not for resale. TourBox guarantees that, under normal use, the product will be free from defects in materials and workmanship during the warranty period. The warranty period for TourBox controllers is one year, starting on the day you receive the product. If you are unable to provide proof of purchase, the warranty start date will be calculated as 90 days after the device’s factory production date, that is, the warranty will end 15 months after the factory date (unless otherwise specified by TourBox). This might not apply to products purchased from some other platforms or stores. Please refer to the “Platforms & Warranty Calculation” for more information.

Platforms & Warranty Calculation (for TourBox Elite)
Platforms Warranty Calculation
kickstarter.com 12 months starting from August 1st, 2022
indiegogo.com 12 months starting from August 1st, 2022
camp-fire.jp 12 months starting from August 1st, 2022
tourboxtech.com 12 months starting from August 1st, 2022 (applies to orders placed before August 1st, 2022 only)

To qualify under the free warranty service, the following conditions must be met.

* The product has been used normally within the specified warranty period and has no signs of external damage.
* The product has undergone no unauthorized disassembly, modification, or addition outside of advice given in the official product guide.
* You are able to provide valid proof of purchase.

What Is Not Covered by This Warranty

This warranty does not apply to any non-TourBox branded hardware products or any software, even if packaged or sold with TourBox hardware. Software distributed by TourBox with or without the TourBox brand (including, but not limited to system software) is not covered by this warranty. TourBox does not warrant that the operation of the TourBox product will be uninterrupted or error-free. TourBox is not responsible for damage arising from failure to follow instructions relating to the TourBox Product’s use.

For any situations not covered by the warranty (see below list), you will be required to pay a fee to access officially authorized TourBox maintenance services.

The Warranty Does Not Apply

* If you got your TourBox secondhand from an independent seller.
* To any product with an expired warranty.
* To damage caused by unauthorized (not included in the official product manual) modification, disassembly, the opening of the product, and or attempted repairs.
* To consumable parts, such as batteries or protective coatings, that may naturally diminish over time, unless failure has occurred due to a defect in materials or workmanship.
* To cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports, unless failure has occurred due to a defect in materials or workmanship.
* To damage caused by the use of third-party components or products.
* To accidental damage (for example, the product is dropped or suffers water damage).
* To product failure or damage caused by a major incident or natural disaster (for example, fire, earthquake, lightning, etc.).
* To damage due to incorrect installation, use, and or operation of product not in accordance with the official product manual.
* To damage during upgrade/repair services carried out by anyone other than TourBox representatives.
* To defects caused by normal wear or aging.
* To damage caused by improper use of battery packs and chargers.
* If the product’s serial number has been removed or smeared.
* If after contacting TourBox to confirm the warranty service, the corresponding item is not sent within 7 days.

What Will TourBox Do

* If you experience an issue with your product, please contact TourBox and explain in as much detail as possible what the problem is.
* TourBox technical support staff will try to diagnose and solve your problem through social media messages, email, or remote assistance. You may be asked to download and install specific software updates. If the problem cannot be solved by online instructions or software updates, you will need to return the product to TourBox for further testing and inspection.
* If the problem is due to an issue covered under the warranty, TourBox will be responsible for the repair costs.
* If the tested product does not meet the conditions for free repair, TourBox will charge a fee for testing, replacement parts, labor, and courier costs, according to the specific case. Customers can choose to pay for the repair or have the original device returned without repair.
* The replacement products or parts provided by TourBox may not be brand new or packaged, but will be in perfect working order and at least equivalent in performance to the replaced part. The replaced product will still be covered under the warranty of the original product.
* After the free replacement, the original product will no longer be eligible for warranty service, and the new product will only have a three-month warranty period.
* TourBox may not be able to provide after-sales service in all locations, and the content of the after-sales service policy varies with location. Services outside the regular service range may incur a charge. For local information, please contact TourBox.