You can request our Return & Refund Service:

Within 14 calendar days of receiving the product if the product has no manufacturing defect, and is still in new or like-new condition.

Return & Refund Service will not be provided when:

It is requested after 14 calendar days of receiving the product.

The product sent to TourBox for Return & Refund Service does not include all original accessories, attachments or packaging, or the items are not in new or like-new condition, i.e. with cracks, dents or scratches.

A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.

Any fault or damage of the product caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.

Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.

Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.

Refund Time:

Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.

Bundle Deals:

For bundle orders that contain discounted products, refunds can only be processed for the entire order. Separate refunds for individual products in a bundle deal are not available.

Return Shipping fee:

We support free return shipping if the item is broken, parts are missing or other responsibility of TourBoxtech. In other situations, the buyer will be responsible for the return shipping fee.

Contact Information

Email:support@tourboxtech.com

Please contact our Customer service at email to get the return address.